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What are Inside Out Japan walking tours?
Inside Out Japan’s walking tours are guided experiences led by TSTs (Travel Storytellers (TSTs). TSTs are local expert guides who bring every experience to life with unique anecdotes and perspectives, personalizing their approach to cater to the unique needs and interests of each group. These tours take you through neighborhoods and everyday life so you can discover a more authentic side of Japan beyond the usual tourist spots. Choose from half-day or full-day options that cater to various points of interest, including (but definitely not limited to!) food, history, nature, and cultural traditions.
For those interested in a guided experience at their own pace, InsideOut Japan also offers self-paced audio tours, powered by Neko Smart Guide. Available exclusively through the IOJ app, you will have access to destination information, local insights, and voice narration as you navigate carefully curated routes. Plus, IOJ’s unique technology lets you ask questions or request more information on any given place, so you get the most out of your audio guide experience.
For those interested in a guided experience at their own pace, InsideOut Japan also offers self-paced audio tours, powered by Neko Smart Guide. Available exclusively through the IOJ app, you will have access to destination information, local insights, and voice narration as you navigate carefully curated routes. Plus, IOJ’s unique technology lets you ask questions or request more information on any given place, so you get the most out of your audio guide experience.
How do walking tours work?
Our walking tours take place mainly on foot and/or using public transportation. Our Travel Storytellers guide our guests step by step, sharing stories, pointing out hidden gems, and helping you to see the city from the perspective of a local.
How many people are in each group?
We require a minimum of 2 guests, and group sizes are no larger than 12 guests per departure (the maximum may vary depending on existing bookings and special requests). This allows for an ideal touring experience, with each guest able to interact with their Travel Storyteller, and the Travel Storytellers able to personalize each experience based on the unique interests of guests.
Where are the walking tours offered?
We organize walking tours in multiple cities across Japan, including Tokyo, Kyoto, and Osaka. Each city offers carefully designed routes that speak to the interests of our guests, including culture, history, food, and daily life.
Are the walking tours suitable for all ages?
Walking tours generally have no minimum age limit so anyone can join! However, as some tours involve a fair amount of walking, please consider your comfort level before booking. You’ll see an approximate step count included with each of our tour descriptions to help you find what’s right for you.
In which languages are the walking tours available?
Walking tours are mainly offered in Italian and English.
What happens if the tour starts in bad weather?
Tours generally operate rain or shine, though the route may change depending on weather conditions. Some services may be canceled in the case of extreme weather events, which will be communicated to guests with as much notice as possible via email and through the IOJ app.
How long do the walking tours last?
The duration generally ranges from 2 to 9 hours, depending on the itinerary, travel distances, and time allocated for visits and transfers. Check out the duration details in each trip description to ensure you pick an experience that fits with your interests, ability, and schedule.
What is the level of difficulty?
Depending on the itinerary, walking tours may involve a moderate to fast walking pace, with breaks along the way. They are suitable for most people in good health.
Are the walking tours suitable for people with reduced mobility, strollers, or wheelchairs?
Some tours include stairs, uneven roads, architectural barriers, and the use of public transportation such as buses, subways, and trains. If you have specific needs, we recommend contacting InsideOut Japan before booking to receive personalized guidance.
Are walking tours customizable?
Walking tours are shared experiences and cannot be customized, except in rare cases. If you wish to personalize your itinerary, we recommend booking a full-day or half-ay private service, which you can do by sending your request to tomtjtokyo@mtj-corp.com.
What happens if I get separated from the group or decide to leave early?
Please inform your Travel Storyteller before leaving the group. Early departure or interruption of the experience is not eligible for a refund.
Can I join if I’m late?
Out of respect for all participants, meeting time is generally 10 minutes before the official starting time. If you arrive late, the group may not be able to wait, and refunds cannot be issued. For this reason, Travel Storytellers stay in contact with travelers in the days leading up to the tour date.
Does InsideOut Japan offer private tours?
Yes, we offer private guided services for couples, families, and groups ranging from 2 to 15 participants, depending on the season and the availability of our Travel Storytellers.
In which areas of Japan can I request a private guided service?
Our full-day and half-day services are mainly available in Tokyo, Kyoto, Osaka, and iconic nearby destinations such as Kamakura, Nikko, Hakone, and Nara. For more details, please visit our website or contact support@insideoutjapan.com.
What time slots are available for private guided service?
Full Day services (8 hours):
9:00 AM – 5:00 PM / 8:30 AM – 5:30 PM
Half Day services (4 hours):
8:30 AM – 12:30 PM / 9:00 AM – 1:00 PM / 1:30 PM – 5:30 PM / 2:00 PM – 6:00 PM
Outside the City services (10 hours):
8:00 AM – 6:00 PM / 8:30 AM – 6:30 PM
9:00 AM – 5:00 PM / 8:30 AM – 5:30 PM
Half Day services (4 hours):
8:30 AM – 12:30 PM / 9:00 AM – 1:00 PM / 1:30 PM – 5:30 PM / 2:00 PM – 6:00 PM
Outside the City services (10 hours):
8:00 AM – 6:00 PM / 8:30 AM – 6:30 PM
Can I customize my experience?
Yes. Within the selected city area, you may choose the neighborhoods or specific sites you wish to visit, and our team will also offer local perspectives when building your trip route to ensure you get the most out of your tour. Our Travel Storytellers will do their best to accommodate your requests.
Where do privately-guided experiences start?
The tour starts and ends at your hotel. You will meet your Travel Storyteller in the hotel lobby at the scheduled time.
Can I change the meeting point?
The meeting point can be changed only upon agreement with your Travel Storyteller and must remain within the selected city.
Is it necessary to book in advance?
Yes. We strongly recommend booking in advance, especially during high tourist season, as group sizes are limited.
How can I book?
You can book directly through the official IOJ–Inside Out Japan app (Android and iOS) or via our official website.
What payment methods are accepted?
We accept major international credit and debit cards, including Mastercard, Visa, and American Express. Cash payments are not accepted.
What should I do if my payment doesn’t go through?
Please try a different payment method. If the issue persists, contact us at: support@insideoutjapan.com
All spots are full. Can I still join?
In exceptional cases and upon request, we may increase the maximum number of participants by contacting us: support@insideoutjapan.com. However, this is not standard practice.
Can I pay the Travel Storyteller in cash?
No. All payments must be completed through the app or website. Cash payments are not accepted.
Who are the Travel Storytellers?
Travel Storytellers (TSTs) are professional guides and long-term residents of Japan with deep knowledge of Japanese culture, history, and daily life.
Can I communicate with my Travel Storyteller before the experience?
Yes. Travelers are contacted approximately 48 hours before the experience to confirm details. For private services, the TST will work with you to coordinate the planned itinerary and stops.
Can I use the chat for the rest of my trip?
No. Communication via chat is limited to the booked experience and cannot be used for general travel support outside InsideOut Japan services.
Can I choose my Travel Storyteller?
Travel Storytellers are assigned according to an internal schedule. It is not possible to request a specific TST.
Can the Travel Storyteller assist with bureaucratic procedures?
During walking tours, the TST must focus on the group. During private services, they may assist with procedures such as activating JR Passes or purchasing tickets.
Can I leave feedback?
Yes. Feedback can be left in the “Trip” section of the IOJ app after completing the experience.
Can I cancel a booked walking tour?
Cancellations can be made via the app or by contacting your assigned Travel Storyteller for last-minute cancellations. Please note that cancellations are non-refundable.
Can I change my booking?
For self-booked reservations, changes are not allowed. For bookings made through a travel agent, changes may be permitted in accordance with InsideOut Japan’s policy. Please refer to our commercial disclosure for details.
What if my booking is canceled unexpectedly?
Please contact us immediately at: support@insideoutjapan.com
How can I view my bookings?
Bookings can be viewed in the Inside Out Japan app under the “Bookings” section. Travel agent bookings appear within the related Trip.
What is a Trip?
A Trip is a travel package that includes all services booked through a travel agent.
How can I get a Trip?
Trips are created and managed by the travel agent.
How do I access my Trip?
In the app, select “Have a code?” under Bookings and log in using your Trip Number and Phone Number provided by your travel agent.
Can I modify my Trip information?
All information can be modified except the traveler’s name and Trip dates. The phone number can be changed up to 24 hours before the Trip start date.
I haven’t received my Trip credentials. What should I do?
Please contact your travel agency or write to: support@insideoutjapan.com
What is a coupon?
A coupon is a promotional code that provides a discount on selected walking tours purchased through the app.
How can I get a coupon?
Coupons may be distributed by Travel Storytellers or through special promotional campaigns.
How can I use my coupon?
At checkout, select “Have a coupon?” and enter the code to apply the discount before completing payment.
My coupon isn’t working. Who can I contact?
Please contact: support@insideoutjapan.com
Can I use a coupon on other platforms?
No. Coupons are valid only for walking tours purchased through the official InsideOut Japan app.
Does InsideOut Japan have an emergency contact number?
Currently, we do not provide an emergency phone number. For assistance, please contact support@insideoutjapan.com or use the in-app chat
What is the IOJ chat service?
The IOJ chat is a free advisory and support channel available in the “Profile” section of the app, Monday to Friday, 9:00 AM – 5:00 PM (Japan time).
Can I request a private chat?
Yes. A private chat service is available for 1,000 JPY per day, from 8:00 AM to 8:00 PM (Japan time). This service is reserved for Trip holders and must be booked in advance.
Can I communicate through the Travel Storyteller chat?
Yes, you may contact your Travel Storyteller for matters related to Inside Out Japan services.
What are Inside Out Japan walking tours?
Inside Out Japan’s walking tours are guided experiences led by TSTs (Travel Storytellers (TSTs). TSTs are local expert guides who bring every experience to life with unique anecdotes and perspectives, personalizing their approach to cater to the unique needs and interests of each group. These tours take you through neighborhoods and everyday life so you can discover a more authentic side of Japan beyond the usual tourist spots. Choose from half-day or full-day options that cater to various points of interest, including (but definitely not limited to!) food, history, nature, and cultural traditions.
For those interested in a guided experience at their own pace, InsideOut Japan also offers self-paced audio tours, powered by Neko Smart Guide. Available exclusively through the IOJ app, you will have access to destination information, local insights, and voice narration as you navigate carefully curated routes. Plus, IOJ’s unique technology lets you ask questions or request more information on any given place, so you get the most out of your audio guide experience.
For those interested in a guided experience at their own pace, InsideOut Japan also offers self-paced audio tours, powered by Neko Smart Guide. Available exclusively through the IOJ app, you will have access to destination information, local insights, and voice narration as you navigate carefully curated routes. Plus, IOJ’s unique technology lets you ask questions or request more information on any given place, so you get the most out of your audio guide experience.
How do walking tours work?
Our walking tours take place mainly on foot and/or using public transportation. Our Travel Storytellers guide our guests step by step, sharing stories, pointing out hidden gems, and helping you to see the city from the perspective of a local.
How many people are in each group?
We require a minimum of 2 guests, and group sizes are no larger than 12 guests per departure (the maximum may vary depending on existing bookings and special requests). This allows for an ideal touring experience, with each guest able to interact with their Travel Storyteller, and the Travel Storytellers able to personalize each experience based on the unique interests of guests.
Where are the walking tours offered?
We organize walking tours in multiple cities across Japan, including Tokyo, Kyoto, and Osaka. Each city offers carefully designed routes that speak to the interests of our guests, including culture, history, food, and daily life.
Are the walking tours suitable for all ages?
Walking tours generally have no minimum age limit so anyone can join! However, as some tours involve a fair amount of walking, please consider your comfort level before booking. You’ll see an approximate step count included with each of our tour descriptions to help you find what’s right for you.
In which languages are the walking tours available?
Walking tours are mainly offered in Italian and English.
What happens if the tour starts in bad weather?
Tours generally operate rain or shine, though the route may change depending on weather conditions. Some services may be canceled in the case of extreme weather events, which will be communicated to guests with as much notice as possible via email and through the IOJ app.
How long do the walking tours last?
The duration generally ranges from 2 to 9 hours, depending on the itinerary, travel distances, and time allocated for visits and transfers. Check out the duration details in each trip description to ensure you pick an experience that fits with your interests, ability, and schedule.
What is the level of difficulty?
Depending on the itinerary, walking tours may involve a moderate to fast walking pace, with breaks along the way. They are suitable for most people in good health.
Are the walking tours suitable for people with reduced mobility, strollers, or wheelchairs?
Some tours include stairs, uneven roads, architectural barriers, and the use of public transportation such as buses, subways, and trains. If you have specific needs, we recommend contacting InsideOut Japan before booking to receive personalized guidance.
Are walking tours customizable?
Walking tours are shared experiences and cannot be customized, except in rare cases. If you wish to personalize your itinerary, we recommend booking a full-day or half-ay private service, which you can do by sending your request to tomtjtokyo@mtj-corp.com.
What happens if I get separated from the group or decide to leave early?
Please inform your Travel Storyteller before leaving the group. Early departure or interruption of the experience is not eligible for a refund.
Can I join if I’m late?
Out of respect for all participants, meeting time is generally 10 minutes before the official starting time. If you arrive late, the group may not be able to wait, and refunds cannot be issued. For this reason, Travel Storytellers stay in contact with travelers in the days leading up to the tour date.